If you are not 100% happy with your new product, whether the product is faulty, damaged or just not really what you wanted, we will help you out:
- Returning or Replacing a Faulty Product
If your product is faulty and does not work as specified or even at all, you have 30 days to return the product back to us so contact our store and our staff will endeavour to assist you with replacing your faulty product or assist you with receiving a full refund.
- Returning or Replacing a Damaged Product
We apologise that you have received a damaged product. Please contact our store with a description of the damage and any information on the driver who delivered it, to discuss replacing or refunding you your damaged product.
- Cancelling an order
If Borshch Ltd agree to the cancellation of an order, a minimum of 10% cancellation fee will be payable on the full order value to cover administration costs.